When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 0208 253 0800 dcs.gdc-uk.org.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
I have been a very nervous patient for over 20 years following a very unpleasant experience with a previous dentist. Mark and his team have…
My last appointment with the practice was with the hygienist, I could not help but notice you have had a staff change. Within my half-hour…
What a transformation! I am so pleased with the treatment I have received. It’s good to have the confidence to smile properly again. Thank You.
Absolutely wonderful! I am terrified of the dentist but was made to feel completely at ease by all the staff, friendly lovely people.
This is an absolutely lovely and charming practice, utterly professional and superbly run by the principal, Dr Mark Cronshaw and his friendly team. Highly recommended…
My first appointment at Amery House Dental Practice since the COVID-19 outbreak has been such a reassuring experience. All staff were extremely professional and made…